More companies than ever before are hiring CX outsourcers like you to increase performance and reduce costs. Want to find out why? Read this ContactBabel report. Backed by 13 years of research, it’s the definitive study on the impact of outsourcing and customer contact operations.
You’ll see data that reveals why:
- CX outsourcers account for 15% of agent positions in the US and rising
- Digital support options are increasing, offering profitability for CX outsourcers
- Outsourcers are improving efficiency by investing heavily in technology
- Use of AI, speech recognition, and interaction analytics is expected to grow