Whether or not a recession looms ahead, safeguarding measures at businesses have taken hold. There are powerful strategies for contact center leaders to do more with less without paying the high price of unhappy, disengaged employees. With NICE Workforce Management and NICE Performance Management, contact centers can employ gamification, scheduling flexibility, desktop analytics, and more to respond to today’s critical challenges and prepare for the future.
Elevating the Employee Experience During an Economic Downturn
