Exclusive Content:

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

ARTIFICIAL INTELLIGENCE FOR AN OMNICHANNEL WORLD

Enlighten the customer journey with artificial intelligence and analytics

Great customer experiences are built on great customer journeys but in an omnichannel world, journeys can easily lead to wrong turns. Today, CX practitioners know the secret to creating a positive customer experience lies in the vast amounts of complex data their omnichannel contact centers generate.

This report by CX Network examines how AI-driven analytics fuels improved CX by:

  • Extracting valuable insights from customer data
  • Leveraging advanced technology to analyze speech, text, journey and sentiment
  • Understanding the root causes of common service issues and how to address them.

Download ARTIFICIAL INTELLIGENCE FOR AN OMNICHANNEL WORLD Whitepaper

artificial-intelligence

By submitting this form, you’re providing consent for IT Tech-news to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information.

Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter



Don't miss

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

ThoughtLab Report For ServiceNow: Navigating Macro Uncertainty

ThoughtLab Report for ServiceNow: Navigating Macro Uncertainty.Get insights from...

The key to building a customer-centric team

80% of customers now view customer experience as being...

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to become the default choice for customers who need an Enterprise grade, turnkey service development platform,...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the default choice for customers who need an application platform, built on Kubernetes and Containers, running...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in the midst of profound change. An ongoing global pandemic, extreme weather, economic and market challenges......