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A practical guide to IT Ops maturity


How to assess and create a roadmap to autonomous IT operations

In the last eight years, IT has evolved to accommodate always-on digital services. As a result, IT Operations’ effectiveness and efficiency has become critical. Successful operations leaders understand that each function and process within IT Operations must grow and mature in conjunction with each other.

This model serves as a good framework for conversations about the five phases of IT Ops maturity, and the three dimensions along which you need to assess your maturity, and the KPIs to use in that process. Use this guide to create a 1-3-5 year plan for your IT Operations maturity process, which supports your organization’s revenue and growth goals.

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