As customer expectations of for-profit companies increase around timely service, personalization, and quality, these expectations increasingly carry over to the public sector. Indeed, a December 2021 US Federal Government executive order to rebuild trust in government mandates that institutions transform constituent service delivery and CX across government agencies.
This new quantitative research from Aberdeen reveals how government organizations with Voice of the Customer (VOC) insights can achieve success and continuously improve efficiency in service delivery to constituents while simultaneously boosting employee engagement and constituent satisfaction.
