Forethought, a leader in agentic AI for customer experience, has introduced its AI CX platform for enterprise support in the new AI Agents and Tools category of AWS Marketplace. This launch enables AWS customers to discover, purchase, and deploy AI agent solutions, including Forethought’s advanced agentic CX system, directly from their AWS accounts. This approach accelerates AI agent deployment and enhances agent workflow development.

The AI CX platform supports organizations in deploying AI agents across multiple channels such as chat, email, voice, and SMS. It also integrates with functions across customer service, sales, marketing, and account management, ensuring automation and intelligence across the full customer experience.

Sami Ghoche, co-founder and CEO of Forethought, said, “Making Forethought available on AWS Marketplace offers customers a faster, more efficient way to access our agentic CX platform. Clients in SaaS, e-commerce, fintech, healthcare, and retail already leverage these capabilities to handle over a billion customer interactions monthly.”

Transforming Enterprise Customer Experience

Forethought’s AI CX platform includes the industry’s first multi-agent, omnichannel AI powered by a proprietary agentic reasoning engine. It offers multi-channel capabilities, including voice support, enabling enterprises to reduce costs, shorten resolution times, and elevate customer engagement.

Built on AWS, Forethought’s cloud-native solutions ensure enterprise-grade security, performance, and scalability. With the addition of AI Agents and Tools in AWS Marketplace, businesses can streamline procurement, reduce vendor evaluation time, and simplify licensing and payments using AWS accounts.

Offered as a vendor-hosted SaaS solution, Forethought supports enterprise-level multi-agent orchestration. AWS customers can now subscribe to Forethought directly through AWS Marketplace, unlocking faster AI adoption for customer experience innovation.

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News Source: Businesswire.com