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The Enterprise Guide to Building a Better CX Strategy

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The domino effect in financial services.

How great employee experiences lead to even better customer experiences.

Understanding and improving the employee experience is critical for companies operating in a highly competitive global economy.

Companies with more effective employee experience outperformed their peers for top- line growth, bottom-line profitability and return to shareholders.

According to PwC, 48 percent of young professionals working in financial services companies are actively looking for new jobs and 42 percent are open to new offers. Sobering statistics
for financial services organisations that have had to battle growing competition from fintechs, consumer demand for digital interactions and, most recently, the challenges of managing a remote workforce

Over 20% financial services firms warn that ongoing staff shortage is limiting investment in the sector

– Confederation of British Industry (CBI) and PwC, Q4 2021

83% of financial-services employers suffered from a skills shortage in the past year.

– Survey by London-based recruitment firm Hays.

Download The domino effect in financial services Whitepaper

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