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The secret to building and maintaining citizen CX momentum 

Problems need answers, and customers need exceptional service. The...

Measuring Social Impact Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

Open Source Automation Drives Innovation for Financial Services and Insurance Organizations

Forrester conducted an online survey of 378 infrastructure automation strategy decision makers (including 55 in financial services and insurance firms) to evaluate firms’ automation initiatives and use of open source technology. Findings indicate that financial services firms experience technical and operational benefits when using open source automation software

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