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L’effet domino dans les services financiers

Comment améliorer encore la satisfaction des clients en offrant des expériences d’exception aux collaborateurs ?

Pour les entreprises qui opèrent dans une économie mondialisée ultra-compétitive, il est essentiel de comprendre et d’améliorer l’expérience des collaborateurs.

Les entreprises qui offrent une expérience plus efficace à leurs collaborateurs devancent leurs concurrents en termes de progression du chiffre d’affaires, de rentabilité et de
rendement des actions.

Selon PwC, 48 % des jeunes professionnels qui exercent dans le secteur des services financiers recherchent activement un nouvel emploi et 42 % sont ouverts à de nouvelles offres. Ces
statistiques sont tout sauf rassurantes pour les établissements financiers, déjà confrontés à la concurrence croissante des fintechs, à la demande d’interactions digitales de la part des
consommateurs et, plus récemment, aux difficultés de gestion de collaborateurs en télétravail.

Descargar L’effet domino dans les services financiers documento técnico

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