As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, Customer Relationship Management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which Work From Home (WFH) and Work From Anywhere (WFA) have become the new normal, this cloud-first strategy is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, as well as customers, business partners, and suppliers, regardless of their locations or devices.
In this book, you learn how Unified Communications as a Service (UCaaS) can boost employee productivity and improve customer satisfaction by enabling unified communications for your remote workforce. It brings together team messaging, video meetings, and phone, as well as text messaging and fax, in a single cloud-based solution. UCaaS also can be tightly integrated with the productivity tools that companies use every day, such as email, persistent chat, file/desktop sharing, document storage, and more.