The pace of change is accelerating, with technology at the heart of the transformation. And every organization, whether they’re focused on optimization or innovation, is racing to catch up. Unfortunately, these efforts to keep up can result in unsatisfactory experiences for employees and customers. In the hurry to get ahead, your customer and employee experiences could be falling behind.
Catalyst for change: How technology leaders can be key allies for customer and employee experience initiatives
August 7, 2024
