Transforming Telecommunications with Advanced Device Management
As one of Australia’s largest privately-owned IT and telecommunications service providers, Arrow faced significant challenges in managing a complex fleet of devices across a dispersed workforce. To streamline this process and enhance security, Arrow turned to Devicie and Microsoft Intune, creating a robust, automated management system.
The Challenge: Overcoming IT Management Obstacles
- Manual Device Management: Time-consuming processes for updating and securing a wide array of employee devices.
- Patch Inconsistencies: Variability in application and OS patching that led to security vulnerabilities.
- Geographical Challenges: Managing a remote workforce across Australia required a solution that could handle diverse operational demands efficiently.
The Solution: Integrating Devicie with Microsoft Intune for Comprehensive Management
- Automated Application Management: Devicie, working alongside Intune, automates the update process for 51 applications, ensuring timely and consistent application management.
- Unified Endpoint Management: Intune’s capabilities, enhanced by Devicie, allow for standardized OS configurations across all devices, streamlining patch management and reducing security risks.
- Remote Management and Compliance: Devices are managed remotely, with comprehensive compliance checks and updates executed seamlessly, minimizing downtime and enhancing productivity.
The Results : Strategic Benefits Realized
- Efficiency and Time Savings: The integration of Devicie with Intune has significantly reduced manual workload, freeing up IT resources to focus on strategic initiatives and customer support.
- Enhanced Security Posture: Automated updates and consistent policy enforcement across devices ensure a high level of security and compliance.
- Improved Employee and Customer Experience: Streamlined operations have led to quicker resolution times and more proactive interactions with customers, enhancing overall service quality.
Devicie has been instrumental in streamlining our device management processes,” said Arrow’s IT Manager. “Their solutions have not only improved our security posture but also saved us countless hours, allowing us to focus on more strategic initiatives.
