Exclusive Content:

Mobile app engagement: The ultimate guide

Got a ton of users to download your app?...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app?...

WebinarEnterprise Asset Management: How to Avoid Common Pitfalls During Implementation

When done correctly, implementing an Enterprise Asset Management (EAM)...

2022 State of Customer Experience Technology

Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve solid success metrics, they need a well-defined customer experience (CX) strategy backed by an innovative technology partner.

In Metrigy’s latest CX research studies, we have found some key technologies that are important to have on the priority list. They include:

  • Digital channels and omnichannel integration
  • Analytics, for both customers and employees
  • AI-enabled applications to improve customer service
  • Bring-Your-Own-Carrier strategy to maintain control over WAN circuits
  • Workforce Optimization suites to help manage and optimize agent performance

Download 2022 State of Customer Experience Technology Whitepaper

2022-state-of-customer-experience-technology

Newsletter

Don't miss

Mobile app engagement: The ultimate guide

Got a ton of users to download your app?...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app?...

WebinarEnterprise Asset Management: How to Avoid Common Pitfalls During Implementation

When done correctly, implementing an Enterprise Asset Management (EAM)...

Evaluating Critical Asset Safeguards for Pharmaceutical Manufacturers

Pharmaceutical and Biotechnology companies create products that generate billions...

The Most Common Misconceptions About Global Employment Services

The global employment services industry is providing ambitious companies...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app? Congratulations! But don’t pop that champagne bottle just yet. Did you know that 25% of apps...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app? Congrats! But don’t pop that champagne bottle yet. Did you know that 25% of apps are...

WebinarEnterprise Asset Management: How to Avoid Common Pitfalls During Implementation

When done correctly, implementing an Enterprise Asset Management (EAM) system can have a rapid return on investment. So, what should your organization be considering...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.