Opensignal, a global leader in connectivity insights, has launched a new broadband suite for capabilities aimed at helping Internet Service Providers (ISPs) optimize customer experience and strengthen their competitive position.
The newly launched suite features two main products Broadband Spotlight and Broadband Focus designed to provide ISPs with powerful data-driven tools to enhance service performance and reduce churn.
Broadband Tools Designed to Elevate ISP Performance
Broadband Spotlight, Opensignal’s benchmarking platform, allows ISPs to compare their broadband performance with competitors at national, regional, and city levels. It measures critical customer experience metrics such as download speed, consistency, and overall service quality. This independent analysis enables ISPs to understand exactly how their performance ranks within their market.
Meanwhile, Broadband Focus helps ISPs uncover the key drivers influencing broadband experience. It analyzes speed, reliability, and consistency to explain the what, where, when, and why behind customer satisfaction. Moreover, it helps ISPs detect and diagnose network problems remotely, saving the cost and time of dispatching field technicians.
Shawn Heidel, President of Network Solutions at Opensignal, commented, “If money were no object, every ISP would upgrade to the latest wireline technology. But in a world of limited budgets, Broadband Focus helps operators identify cost-effective ways to improve network quality, while Broadband Spotlight offers a clear view of how they perform against top competitors.”
Driving the Next Phase of Broadband Analytics
This broadband suite marks a major milestone in Opensignal’s evolution as a broadband analytics leader, extending its proven mobile network expertise to the fixed-line sector. The new tools are already available in 16 key markets, including the USA, UK, Germany, India, Canada, Brazil, Australia, and Japan, among others.
With this launch, Opensignal continues to empower ISPs worldwide with actionable broadband insights that enhance customer satisfaction, network optimization, and business growth.
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News Source: Prnewswire.com
