Gartner® Market Guide for Customer Service Knowledge Management Systems
With AI empowering your customer service teams with precise, real-time answers based on customer intent, they can boost customer satisfaction by resolving issues faster and more efficiently. Explore the AI capabilities you need for automating content management and optimization, by reading the Gartner® Market Guide for Customer Service Knowledge Management Systems. Download Gartner® Market Guide […]
CUSTOMER EXPERIENCE (CX) TRENDS
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single […]
Operational Technology Management
With the rise of Industry 4.0, technologies in manufacturing environments have become increasingly complex and integrated. However, manufacturers are often still dependent on manual processes and legacy knowledge to maintain their critical Operational Technology (OT) environment. As a result, it’s challenging to gain a complete picture of operational technology— let alone efficiently secure, monitor, and […]
Landis+Gyr streamlines customer experience globally
Landis+Gyr offers leading integrated energy management solutions for the utility sector in 30 countries. It delivers a full portfolio of innovative and flexible products that solve complex challenges and improve operations while lowering costs. But even with 125 years of experience, the company must constantly navigate demanding, fast-paced industry challenges to stay in the lead. […]
The Total Economic Impact™ Of ServiceNow HR Service Delivery
Organizations that invest in unlocking talent potential will drive productivity and business performance. But how can you improve employee experiences to maximize retention? Read Forrester’s report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You’ll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee […]
Future of Manufacturing
With the rise of Industry 4.0, technologies in manufacturing environments are increasingly complex & integrated. Managing and securing Operational Technology (OT) is crucial to ensure: Download Future of Manufacturing Whitepaper
Bosch OT Case Study
This global manufacturer and eco system provider has worked with ServiceNow for several years and sees us as a business-process enabler and core solution for digital transformation. It found ServiceNow to be the right choice to help with its new multi-year plan for operational technology improvements. Download Bosch OT Case Study Whitepaper
Gartner Predicts 2024: AI’s Impact on the Employee Experience
Employees are ready for AI, with 92% saying they want AI to help them with admin tasks, and one-third saying they’d switch jobs if it gave them the opportunity to use GenAI. Read this report for Gartner’s predictions on how AI will transform the employee experience. You’ll see how you can enable employees to get […]
