Accelerate your IT with managed cloud services
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3 Reasons Companies Miss MTTR Targets & How to Boost Your Success Rate
Companies everywhere are counting on cloud native architectures to enable engineers to deliver exceptional customer service more efficiently to grow top-line revenue and protect the bottom line. Yet when incidents occur, those same technical teams are finding it not only increasingly challenging, but downright impossible, to remediate issues quickly. The recent 2023 Cloud Native Observability […]
Aberdeen Report: Drive Results with AI-powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]
10 Reasons to Consider Marketing Automation
More agile, more efficient, more effective marketing. Being a successful marketer means always being ready for the unexpected, but that goes beyond just having the right outlook and attitude. Your plans, strategies, and campaigns should be equipped to adapt to disruptions and changes — and it’s pretty much impossible to accommodate this manually. Enter marketing […]
How an Asian mobile network operator gained full visibility into the security posture of its 4G and 5G networks
Cyber threats are increasingly persistent, complex, and sophisticated. At the same time, the security regulations that communications service providers (CSP) must comply with are more stringent than ever before. If CSPs are to meet those demands and deliver the best possible services to customers, they need much greater visibility into the security posture of their […]
Use case guide: Transform digital operations
Transform Digital Operations with SPM. To ensure your organisation is stronger, better, and safer than the rest, business and strategy leaders must champion solutions that allow them to be adaptive to change and agile in the face of continuous disruption. The powerful Strategic Portfolio Management (SPM) solution from ServiceNow helps leaders like you stay ahead […]
