Gartner’s recent market analysis reveals that the adoption of modular devices andintelligence-driven IT sustainability management tools is on the rise, but organizations are struggling to grapple with the challenge of providing an equitable technology experiencefor all employees.
Access the report to learn how you can weave strategic solutions across four priorities:
- Environmental, Social and Governance (ESG)
- Digital Employee Experience (DEX)
- Collaborative workspaces
- Diversity, Equity, and Inclusion (DEI)
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CareStack started by migrating its existing policies, procedures, documents, and various other artifacts to Sprinto. Since CareStack already followed security best practices and had baseline policies in place, they only needed to tweak these policies to align with HIPAA and ISO27001:2013 guidelines. Sprinto’s baked-in policy templates expedited this exercise. “We uploaded our own policies, and also used Sprinto templates to save time,” remarks Sriram. Operationalizing policy acknowledgment and security training followed immediately after.
With integrations secured and nested, activating controls was next. Thanks to the fact that control data (and their respective checks) are pre-mapped to frameworks integrated into Sprinto, CareStack was able to expedite its launch and begin monitoring both programs quickly.
Download How CareStack used Sprinto to streamline compliance and organize multi-framework audit in 3 months Whitepaper
In an era where digital interactions and transactions are a part of our daily lives, establishing a robust trust architecture within cybersecurity frameworks has become more crucial than ever.
The evolution of digital technology has propelled the reliance on digital transactions and operations across industries, from financial services to healthcare, e-commerce, and beyond. As the reliance on digital interfaces continues to surge, the integrity of these interactions becomes pivotal, underscoring the pressing need for a fortified trust infrastructure.
However, the landscape of trust in digital realms has encountered substantial setbacks in recent years. High-profile data breaches and cyberattacks have profoundly rattled the foundations of trust. Major corporations, revered for their security measures, have fallen victim to sophisticated cyber threats, compromising sensitive user data and eroding trust in online systems.
Download Building Digital Trust: Prepare, Train and Assess with NIST Frameworks Whitepaper
Back in the day, monitoring was simple. Proprietary monitoring agents sent infrastructurelevel metrics like CPU-usage and another agent sent logs to a syslog server to trawl for error messages.
However, as applications moved from virtual machine-based monoliths to cloud native microservice architectures running in the cloud, understanding the application and system state became much more difficult, requiring a more flexible approach to monitoring. Prometheus, the CNCF-backed open source metrics platform, has grown into the de-facto standard for monitoring cloud native environments, and we’ve moved from proprietary agents to open standards with many software components being pre-instrumented for quick and easy integration. Its popularity is, among other things, due to its inherent flexibility to explore data at will, arbitrarily querying the data to show different slices and views of data as teams investigate issues.
Download Balancing Cardinality & Cost to Optimize Observability Whitepaper
As advancements in AI/ML rise, business leaders are embracing open source culture and technologies. Read this IDC whitepaper sponsored by Red Hat for a detailed overview on how open source MLOps platforms may help drive business value.
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Not all AI copilots are created equal
Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will need.
Key Advantages of Enlighten Copilot
- Real-time summaries and expert answers for personalized customer interactions.
- AI-driven monitoring and coaching foster a responsive contact center environment.
- Improved employee experience, greater operational efficiency, and elevated customer satisfaction.
- Built on world-class AI models, ensuring robust performance and AI innovation.
Why settle for anything less than Enlighten Copilot?
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Transform Your Customer Experience Today
Uncover the myriad benefits of digital channels, from their appeal to tech-savvy generations to their cost-effective nature. Learn how leveraging digital platforms can enhance customer satisfaction, streamline operations, and drive business growth.
What You’ll Learn:
- Benefits of digital channels for enhanced customer satisfaction.
- Strategies to overcome common pitfalls like deflection.
- Insights on leveraging AI and automation for exceptional CX.
- Increase buy-in across customers and your entire team
- Offer customers the most relevant, cutting-edge features available
