IDC Infobrief
As companies enhance their digital business capabilities, they are increasingly focused on deriving value from AI. This expected value comes in the form of optimized processes, augmented automation, and digital business model innovation, for example. Download Now
4 tips every innovative company needs to succeed in digital transformation
Digital transformation is more than just a trend—it’s become a mindset for business and IT leaders. That’s because innovative companies know that the key to growth lies in the ability to adapt to change…anytime, anywhere. They understand that blurring the line between experimentation and expectation puts them at the forefront of their market, driven by […]
Overcoming the hurdles to delivering patient care
How can healthcare organisations overcome the hurdles to patient care when faced with numerous operational challenges affecting care teams? By streamlining every interaction, appointment, and point of contact through the ServiceNow platform. Explore this ebook to discover how healthcare providers, similar to yours, are revolutionising healthcare operations with ServiceNow. They’re reclaiming valuable time for staff […]
CUSTOMER EXPERIENCE (CX) TRENDS
88% of customers say that one of the most valuable parts of the customer experience is getting timely answers from service agents. Read this report to discover how to satisfy customers who are feeling disconnected, by getting them to a live agent faster and more efficiently. See how you can empower agents with real-time information […]
Accelerate XaaS with frictionless CX in tech
How can technology providers accelerate anything-as-a-service (XaaS) growth, while lowering costs? By breaking down silos across the CX ecosystem, you can decrease cost to serve and meet customer expectations for fast, convenient service experiences. Read this ebook to learn how you can drive customer loyalty, increase productivity and improve your bottom line, by automating and […]
3 ways to optimize the lead-to-cash cycle and increase revenue
When you connect your front, middle and back offices with a single, AI-enabled platform, you’ll deliver unified customer journeys that drive loyalty. Read this guide to learn how ServiceNow can give CX teams real-time visibility and control to address lead-to-cash needs efficiently, simply and transparently, while reducing costs. Download Now
Unlock CX excellence: The power of lead-to-cash innovation
How can you say YES to future-proofing your CX strategy AND reducing costs? By creating a unified customer journey using an AI-enabled platform. Read this ebook to learn how you can accelerate the lead-to-cash cycle and increase efficiency by streamlining your customer service operations using automation and AI. You’ll see how your teams can drive […]
Unlock CX excellence: The power of lead-to-cash innovation
How can you say YES to future-proofing your CX strategy AND reducing costs? By creating a unified customer journey using an AI-enabled platform. Read this ebook to learn how you can accelerate the lead-to-cash cycle and increase efficiency by streamlining your customer service operations using automation and AI. You’ll see how your teams can drive […]
The Forrester Wave™: Customer Service Solutions, Q1 2024
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, […]
The Forrester Wave™: Customer Service Solutions, Q1 2024
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, […]
