How can healthcare organisations overcome the hurdles to patient care when faced with numerous operational challenges affecting care teams? By streamlining every interaction, appointment, and point of contact through the ServiceNow platform. Explore this ebook to discover how healthcare providers, similar to yours, are revolutionising healthcare operations with ServiceNow. They’re reclaiming valuable time for staff and clinicians, leveraging data-driven insights to optimise patient outcomes, and simultaneously cutting costs and minimising errors.
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88% of customers say that one of the most valuable parts of the customer experience is getting timely answers from service agents. Read this report to discover how to satisfy customers who are feeling disconnected, by getting them to a live agent faster and more efficiently. See how you can empower agents with real-time information and technology such as AI and GenAI.
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How can technology providers accelerate anything-as-a-service (XaaS) growth, while lowering costs? By breaking down silos across the CX ecosystem, you can decrease cost to serve and meet customer expectations for fast, convenient service experiences. Read this ebook to learn how you can drive customer loyalty, increase productivity and improve your bottom line, by automating and streamlining your CX processes with the ServiceNow platform.
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When you connect your front, middle and back offices with a single, AI-enabled platform, you’ll deliver unified customer journeys that drive loyalty. Read this guide to learn how ServiceNow can give CX teams real-time visibility and control to address lead-to-cash needs efficiently, simply and transparently, while reducing costs.
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Building the business case for operational resiliency investment
Today, organizations face an everexpanding universe of risks that can lead to business disruption. Cyberattacks are increasing in frequency and sophistication, putting customer and company data in the crosshairs of malicious actors.
Operational resiliency requires significant investment in enabling technology. Given the magnitude of the risk landscape and the speed with which risks evolve, more traditional approaches to managing risk, such as spreadsheets and emails, just don’t scale.
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How can you say YES to future-proofing your CX strategy AND reducing costs? By creating a unified customer journey using an AI-enabled platform.
Read this ebook to learn how you can accelerate the lead-to-cash cycle and increase efficiency by streamlining your customer service operations using automation and AI. You’ll see how your teams can drive satisfaction, increase efficiency and speed up cash collection while delivering proactive customer service.
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Building the business case for operational resiliency investment
Today, organizations face an everexpanding universe of risks that can lead to business disruption. Cyberattacks are increasing in frequency and sophistication, putting customer and company data in the crosshairs of malicious actors.
Operational resiliency requires significant investment in enabling technology. Given the magnitude of the risk landscape and the speed with which risks evolve, more traditional approaches to managing risk, such as spreadsheets and emails, just don’t scale.
Download Now
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, while orchestrating the entire customer lifecycle, on a single platform.
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How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem, you’ll decrease cost to serve while meeting ever-evolving customer expectations for speed and convenience. Learn how you can increase customer loyalty, make employees happier and more productive and improve your bottom line in this Chief Customer Officer (CCO) guide to frictionless CX.
Download Now
Building the business case for operational resiliency investment
Today, organizations face an everexpanding universe of risks that can lead to business disruption. Cyberattacks are increasing in frequency and sophistication, putting customer and company data in the crosshairs of malicious actors.
Operational resiliency requires significant investment in enabling technology. Given the magnitude of the risk landscape and the speed with which risks evolve, more traditional approaches to managing risk, such as spreadsheets and emails, just don’t scale.
