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Not All Copilots Are Created Equal

Not all AI copilots are created equal Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will […]

D is for Digital CX, not deflection

Transform Your Customer Experience Today Uncover the myriad benefits of digital channels, from their appeal to tech-savvy generations to their cost-effective nature. Learn how leveraging digital platforms can enhance customer satisfaction, streamline operations, and drive business growth. What You’ll Learn: Get Started

Deep learning rising in importance within booming AI sector

The application scenarios of China’s artificial intelligence-powered deep-learning frameworks will be more diversified and buoyed by open-source platforms and large-scale industrial use, with the cost and application threshold to be further lowered, said Ma Yanjun, general manager of Baidu AI technology ecosystem. Meanwhile, deep-learning frameworks will be integrated and innovated with more frontier industries such […]

Convergence and adoption of AI and ML countering the cyber threat

During the last few years, we have witnessed an increase in advanced cyber attacks. Cybercriminals utilize advanced technology to breach the digital boundary and exploit enterprises’ security vulnerabilities. No industry feels secure; security professionals do their utmost to close security gaps and strengthen their cyber defense. As new technologies pop up at an unprecedented rate, […]

Use case guide: Transform digital operations

Transform Digital Operations with SPM. To ensure your organisation is stronger, better, and safer than the rest, business and strategy leaders must champion solutions that allow them to be adaptive to change and agile in the face of continuous disruption. The powerful Strategic Portfolio Management (SPM) solution from ServiceNow helps leaders like you stay ahead […]

Cove Data Protection Modernises Disaster Recovery as a Service with New Standby Image Feature

N-able, Inc., the solutions partner helping IT services providers deliver security, data protection as-a-service, and remote monitoring and management services, announced it has added a Standby Image feature as part of the company’s recently launched Cove Data Protection™ solution. By making it simple to create, manage, and report on virtual server images in the partner’s […]