Hybrid work: Why it’s time to move your on-premises PBX to the Cloud
It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changing needs, businesses realized just how vital the cloud is to flexibility and agility.
How to improve your customer experience by elevating your employee experience
In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact center agents. Modern-day organizations are starting to realize […]
Integrating Unified Communications and Contact Center
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available […]
The key to building a customer-centric culture: Combining your unified communications and contact center solutions
Wanamaker worked at Field’s store for more than 20 years, and during that time he lived and breathed— and adopted—the ideologies by Marshall Field on customer services. It doesn’t matter whether you have a traditional or an eCommerce store, the above holds true. What this means in real terms is that no matter what your […]
UCaas for Dummies
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first […]
Checklist: How good is your communications system?
A modern communications system needs to be much more than phone calls and file sharing. It needs to provide workers with a better way of doing things.
7 benefits of switching from on-premises PBX to the cloud
A unified solution offers enterprise-grade features such as phone, faxing, SMS, IVR, call queues, team messaging, video meetings, and voicemail—all on one platform.
Intelligent Choice: The Business benefits of using RingCentral
When it comes to technology investment, the bottom line is always going to be the return. Here’s a condensed version of our customer success stories: in quantified form. If you’re building a business case for UCaaS and CCaaS adoption, this is a good place to start.
Communications and worker productivity: Where we are today
Five years ago, we teamed up with research firm CITE to investigate the roadblocks to workplace productivity. At that time, many workers were overwhelmed by the volume of workplace communication and workplace tools they juggle every day. Since then, we’ve been through a global remote work experiment, which gave us a wake-up call about the […]
Empower your frontline workforce to drive business transformation
Business transformation is a strategic imperative for organizations facing macroeconomic volatility and rapidly evolving business models, employee requirements, and customer preferences. To become more agile and promptly address market challenges, organizations are investing in digital technologies, including advanced communications and collaboration solutions, that power operational efficiencies and employee engagement.
