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The key to building a customer-centric team

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are […]

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in the midst of profound change. An ongoing global pandemic, extreme weather, economic and market challenges… How can companies use digital technology to navigate the challenges they face to better serve their customers? In this issue of Workflow Quarterly, discover insights designed to help business leaders, like […]