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Leading a movement to strengthen machine learning in Africa

Avishkar Bhoopchand, a research engineer on the Game Theory and Multi-agent team, shares his journey to DeepMind and how he’s working to raise the profile of deep learning across Africa.  As a research engineer and technical lead, no day is the same. I usually start my day by listening to a podcast or audiobook on my […]

Why it’s time to move your on-premises PBX to the cloud

It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changingneeds, businesses realized just how vital the cloud is to flexibility and agility. For years, the shift to cloud-based communications services was gradual, with some organizations […]

Unified Communications as a Service

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first […]

Preparing For Artificial Intelligence-Enabled IT Services: Eliminate Noise

Over the course of the last year, I have written several articles on the topic of adopting an ITOps 4.0 framework in an effort to build out zero-latency IT operations. In my last article, I addressed concerns about disruption and the risk those disruptions pose to your current steady state or BAU. In this article, […]

The Internet of Things: Are we living through the next tech revolution?

As one of the most pervasive technological trends to have emerged in the 21st century, there are few areas of our daily lives that have not been touched by the so-called ‘internet of things’. But what exactly is the ‘internet of things’ and why will it prove to be such an important force in the years […]

France’s Thales creates cloud services company powered by Google

French defence company Thales (TCFP.PA) said on Thursday it has created a new firm, dubbed S3NS, in partnership with Google to offer state-vetted cloud computing services for the storage of some of the country’s most sensitive data. The new company is the result of an alliance sealed last year between Thales, Europe’s largest defence electronics […]

Where health system IT teams are headed: 10 observations

CIOs are taking on larger roles within health systems as technology is growing to support all departments and the system’s central mission. “The CIO’s role has evolved into a true business leader and clinical partner. IT teams will spend time influencing and being laser-focused on their stakeholder communications skills,” said Zafar Chaudry, MD, senior vice […]

Nutzt den Moment an jedem Touchpoint mit außergewöhnlichen rlebnissen.

Wie ein neuer Analysetyp Finanzdienstleister dabei unterstützt, Datenpunkte miteinander zu verknüpfen. Es ist Monatsanfang und ihr müsst verschiedene Rechnungen bezahlen.Ihr meldet euch bei der Website eurer Bank an, erhaltet aber eine Fehlermeldung, als ihr versucht, eine ahlung an einen neuen mpfänger zu überweisen. Ihr startet eine Anfrage über eine Livechat-Funktion, der Chatbot verweist euch aber […]

Meet the moment with exceptional experiences everywhere.

How a new type of analytics is helping financial services companies connect the data dots. It’s the first of the month, and you have some bills to pay. You log in to your bank’s website but get an error message when you try to make a payment to a new payee. You nitiate a query […]

The domino effect in financial services.

How great employee experiences lead to even better customer experiences. Understanding and improving the employee experience is critical for companies operating in a highly competitive global economy. Companies with more effective employee experience outperformed their peers for top- line growth, bottom-line profitability and return to shareholders. According to PwC, 48 percent of young professionals working […]